Support
Hi! Thanks for playing Bouncr — Ball Escape. If something's not working, you've found a bug, or you have an idea — we'd love to hear from you.
Replies usually arrive within 2 business days. We read every message.
Common questions
I lost my progress / it's gone after reinstall
The game saves locally on your device. Reinstalling, switching devices, or clearing app data will erase your save. iCloud's per-app backup will preserve your save when you reinstall on the same device — make sure iCloud Backup is enabled in iOS Settings.
Do I need to watch ads?
No. The only ads are optional, rewarded ones — watch a 30-second clip to revive after death, or to double your gem reward at the end of a stage. Ads never block progress and there are no banners or interstitials.
How do I restore my purchases?
Open the in-game shop and tap Restore Purchases at the bottom. Your unlocked packs and removed-ads should reappear within a few seconds.
The game is too hard / too easy
Spend gems in the Workshop on permanent boosts (damage, crit, escape window, revives) — that's the meta progression curve. We tune the campaign so a determined player can clear all 60 stages on their first month with reasonable upgrades. If a specific stage feels broken, please email us with the stage number.
I found a bug
Please email bouncr@bazun.me with: your iOS version, device model, the game version (visible on the home screen), and what you were doing when it happened. Screenshots or screen recordings are gold.
Will Bouncr come to Android?
Yes — Android is in the works. If you want to be a beta tester, drop us a line.